About Bimbi
What is Bimbi.com?
Bimbi.com is Indonesia’s premier online children fashion destination. We offer coveted prestigious global
children fashion label from 0 month to 16 years. We aim to be the authority in children fashion in Indonesia.
What are the benefits from shopping at Bimbi.com?
Bimbi.com offers a comprehensive range of brands from around the world, making shopping for children more
exhilarating in Indonesia.
Does Bimbi.com has a retail store?
Currently, Bimbi.com does not have a retail store. We are opening a concept store at Plaza Indonesia
(Miniapolis) in early November 2014. Sign up for the latest update.
Account
Do I have to create an account to shop at Bimbi.com?
Yes. It is more convenient to have an account as you do not have to enter your personal details for every order.
You will also be automatically enrolled into our Bimbi Club program, our exclusive rewards program for customer
just like you.
What are the benefits from shopping at Bimbi.com?
Bimbi.com offers a comprehensive range of brands from around the world, making shopping for children more
exhilarating in Indonesia.
What are the benefits of the exclusive rewards program at Bimbi.com?
There are for tiers to this exclusive rewards program - Silver, Gold, Platinum and Diamond member. You are
entitled to discount on your purchases depending on your tier. For more information, please refer to Bimbi Club.
Order
Does Bimbi.com accept phone orders?
Yes. Our Shopping Assistant will be glad to help you.
Do I receive an invoice for my order?
Yes. Your will receive an Order Confirmation to your email, or you can simply 'Login' and click 'My Orders' to
view your current and past orders. Additionally, we will give a copy of your invoice with your shipment.
How do I search for a specific item at the site Bimbi.com?
At Bimbi.com homepage, you will find the 'Search' box at the top left corner.
How do I know which items are in stock?
All items displayed on Bimbi.com are in stock, unless specified on the product details.
Is there a minimum purchase amount at Bimbi.com?
Shipping is free for a minimum purchase of IDR 1 million for Jabodetabek (Jakarta, Bogor, Depok, Tangerang and
Bekasi) area.
Are the items purchased exchangeable or refundable?
Normal priced items are exchangeable and refundable within 7 days of receiving them. Sale or promotional items
are not exchangeable or refundable. Please refer to 'Returns & Exchanges' guideline.
How do I know which is the right size?
We have provided you with Size Guide charts as a guideline for the correct size, or you can contact our Shopping
Assistant for help. Ideally, to ensure the product fits your child, it is recommended to buy 1 size up.
What if the item received does not match my order?
Please contact our Shopping Assistant or email to cs@bimbi.com to arrange for an exchange.
Does Bimbi.com process order on Saturday, Sunday and Public/National Holidays?
We will process your order from Monday to Friday 09.00 – 18.00 WIB. When you place an order on Saturday, Sunday
and Public/National Holiday, it will be processed the next working day.
Payment
What are the payment methods available at Bimbi.com?
We currently accept payment through bank transfer (ATM transfer, mobile transfer, e-banking) with BCA, BNI,
Mandiri and CIMB Niaga; credit card payments (VISA and Mastercard); or cash for purchase made at the Plaza
Indonesia Store only.
Is there Cash On Delivery (COD) at Bimbi.com?
No. We will ship your order after full payment has been received.
Do I have to send confirmation of payment?
Yes, by 'Login' into your account, click on 'My Orders' at your Bimbi Dashboard, select your current order and
fill in the necessary information.
Shipping
What are the methods of shipping available at Bimbi.com?
We currently work with logistic companies JNE and NCS for our domestic shipments, and TOLL for our international
shipments. Please refer to Shipping Information page.
Where does Bimbi.com ship to?
We currently ship within Indonesia, South-East Asia, India, Taiwan, Hong Kong, China and Australia. Please refer
to Shipping
What is the shipping rate and delivery time?
Please refer to Shipping Information page for rates and delivery times.